Shipping and Returns

~FAQ~
*Please allow 3-5 days for processing and shipping. (We are closed on weekends and holidays)
Our Number one mission is to have happy customer, we understand life happens and sometimes things don't fit...Please read below for our policy:
SALES &RETURNS:
 - Business hours are 9am - 4pm central time. Orders placed after 2pm on business days are considered ordered next day.
*We do not ship on weekends or holidays
*International orders are FINAL sale. 
Can I Exchange my item?
Due to the high volume of orders we DO NOT do exchanges. No exceptions. 
Is my item a FINAL SALE?
Please see full description below for final sale items. 
How do I use my store credit?
This will be issued in the form of a virtual gift card. This will come via email. And can be used on the website as such. 
When do I get my store credit issued?
The Vintage Emmie LLC issues store credit via virtual gift card every Friday. If we are closed on that Friday then we will issue it the next business day. 

 * Important* Once an item is "purchased" no refund will be issued, only store credit, even if  the item{item's) have not shipped -- . 

* Buyer is responsible to make sure sizing is correct before ordering - once ordered we may not be able to switch sizing due to a such a high volume of orders.  Due to screen monitors and resolutions some items may appear different than in person.  Also on printed items the prints may vary on items. 

*Invoiced items are held for 30 min. These are a fast flow items and cannot be held past that time. Please pay invoices immediately. 

 

 

Final Sale Items:

*The Vintage Deals Collections is a last chance reduced price collection. These items are FINAL SALE. 

*All Holiday items are FINAL SALE. 

*ALL FOOTWEAR ARE A FINAL SALE ITEM.

*All purchases (full or partial that was used from a previous return, are FINAL SALE. 

*Other FINAL SALE items include: seasonal, basic tanks, bralettes, bodysuits, swimwear, shoes, purses, purse straps, backpacks, bags, jewelry, belts, tumblers, hats, any/all accessories, custom orders etc. 

*The Vintage Emmie Boutique LLC has the right here to refuse service.

 

 

RETURNS POLICY:

*Holiday Returns*

*Starting November 26, 2021 all eligible items will be allowed to be returned by Jan 3nd.

(This is a courtesy for Christmas gifts, etc...)

*Items will need to be post marked by this date to be eligible for a return.

*If a return is needed before the listed date please see below*

* Clothing can be returned within 14 Days of receiving the item. 

(Example: if received on the 5th needs to be in the mail by the 19th)

* Item will only be accepted with tags on, non washed nor worn, if received & has been washed or worn it will not be accepted & returned at buyers cost.

-- Please contact thevintageemmie@gmail.com for returns.  Please do not  message on Instagram or Facebook for returns. 

*Send all returns to Po Box 405 Ingram, TX 78025*

*Returned items are store credit only. The only exception is for damaged items. Those will be considered refundable if unable to exchange.  

* Items will not be accepted after the 14 days. 

*No Exchanges:

Most inventory goes fast, and items may not be in stock for exchanges. If you are wanting a different size please purchase as it will not be held. We also will not refund an initial purchases. It will be treated as a return and given store credit for that order. 

*BUYER IS RESPONSIBLE FOR ALL RETURN SHIPPING. WE ALSO HIGHLY RECOMMEND PAYING FOR INSURANCE.

 

*RESTOCKING FEES:

*Shipping fees will not be added to the store credit on returned items. 

*If you used a discount code on your initial order that will not be added to the store credit for returns.

*DEFECTIVE ITEMS AND PACKAGE DISCREPANCIES: 

Sometimes life happens and we make mistakes and send the wrong or damaged items.  These must be claimed within 2 business days of receiving the package.  Or this is considered wear and tear. If we have the same item in stock we will replace the wrong/defective item.  This must be sent back within 5 days ( a return label will be sent for this).  If not sent back within 5 days we will issue a store credit.  
If an item is damaged email thevintageemmie@gmail.com. 

 

Shipping Questions:

*Where is my package?
If your tracking says your package has been delivered, yet it's nowhere to be found please contact your local post office.
Also, be sure to check with reception or the office if you live in a building with multiple residents.
If your tracking is not updating for some reason, please contact your local post office. They can check on the status for you.
Be sure to check your order information to make sure you entered the correct shipping information.
* Once the item is dropped at USPS we are no longer responsible for it. We also cannot update you any further than what your tracking shows. 
*Who do you ship through?
We ship all orders through the United States Postal Service.
When your order is shipped, you will receive a tracking number to the e-mail provided.
You can track your package at www.usps.com
If you have a question about your tracking please email: thevintageemmie@gmail.com
Terms
*The Vintage Emmie LLC has the right to refuse service.
*The Vintage Emmie LLC sells items in photos separately, no items are sold as a group unless otherwise stated. 
*The Vintage Emmie LLC has the right to refuse orders.
*The Vintage Emmie LLC respects privacy, no information will be given to a third party.
*The Vintage Emmie LLC owns the rights to all photos on our website.
 
Thanks y'all and happy shopping :)