Shipping and Returns
* Important* Once an item is "purchased" no refund will be issued, only store credit, even if the item{item's) have not shipped -- .
* Buyer is responsible to make sure sizing is correct before ordering - once ordered we may not be able to switch sizing due to a such a high volume of orders. Due to screen monitors and resolutions some items may appear different than in person. Also on printed items the prints may vary on items.
*Invoiced items are held for 30 min. These are a fast flow items and cannot be held past that time. Please pay invoices immediately.
Final Sale Items:
*The Vintage Deals Collections is a last chance reduced price collection. These items are FINAL SALE.
*All Holiday items are FINAL SALE.
*ALL FOOTWEAR ARE A FINAL SALE ITEM.
*All purchases (full or partial that was used from a previous return, are FINAL SALE.
*Other FINAL SALE items include: seasonal, basic tanks, bralettes, bodysuits, swimwear, shoes, purses, purse straps, backpacks, bags, jewelry, belts, tumblers, hats, any/all accessories, custom orders etc.
*The Vintage Emmie Boutique LLC has the right here to refuse service.
RETURNS POLICY:
*Holiday Returns*
*Starting November 26, 2021 all eligible items will be allowed to be returned by Jan 3nd.
(This is a courtesy for Christmas gifts, etc...)
*Items will need to be post marked by this date to be eligible for a return.
*If a return is needed before the listed date please see below*
* Clothing can be returned within 14 Days of receiving the item.
(Example: if received on the 5th needs to be in the mail by the 19th)
* Item will only be accepted with tags on, non washed nor worn, if received & has been washed or worn it will not be accepted & returned at buyers cost.
-- Please contact thevintageemmie@gmail.com for returns. Please do not message on Instagram or Facebook for returns.
*Send all returns to Po Box 405 Ingram, TX 78025*
*Returned items are store credit only. The only exception is for damaged items. Those will be considered refundable if unable to exchange.
* Items will not be accepted after the 14 days.
*No Exchanges:
Most inventory goes fast, and items may not be in stock for exchanges. If you are wanting a different size please purchase as it will not be held. We also will not refund an initial purchases. It will be treated as a return and given store credit for that order.
*BUYER IS RESPONSIBLE FOR ALL RETURN SHIPPING. WE ALSO HIGHLY RECOMMEND PAYING FOR INSURANCE.
*RESTOCKING FEES:
*Shipping fees will not be added to the store credit on returned items.
*If you used a discount code on your initial order that will not be added to the store credit for returns.
*DEFECTIVE ITEMS AND PACKAGE DISCREPANCIES:
Sometimes life happens and we make mistakes and send the wrong or damaged items. These must be claimed within 2 business days of receiving the package. Or this is considered wear and tear. If we have the same item in stock we will replace the wrong/defective item. This must be sent back within 5 days ( a return label will be sent for this). If not sent back within 5 days we will issue a store credit.
If an item is damaged email thevintageemmie@gmail.com.
Shipping Questions:
If your tracking says your package has been delivered, yet it's nowhere to be found please contact your local post office.
Also, be sure to check with reception or the office if you live in a building with multiple residents.
If your tracking is not updating for some reason, please contact your local post office. They can check on the status for you.
Be sure to check your order information to make sure you entered the correct shipping information.
We ship all orders through the United States Postal Service.
When your order is shipped, you will receive a tracking number to the e-mail provided.
You can track your package at www.usps.com