Shipping and Returns

~FAQ~
*Please allow 3-5 days for processing and shipping. (We are closed on weekends and holidays)
Our Number one mission is to have happy customer, we understand life happens and sometimes things don't fit...Please read below for our policy:
SALES &RETURNS:
 - Business hours are 9am - 4pm central time. Orders placed after 2pm on business days are considered ordered next day.
*International orders are FINAL sale. 
Can I Exchange my item?
Due to the high volume of orders we DO NOT do exchanges. No exceptions. 
Is my item a FINAL SALE?
Please see full description below for final sale items. 
How do I use my store credit?
This will be issued in the form of a virtual gift card. This will come via email. And can be used on the website as such. 
When do I get my store credit issued?
The Vintage Emmie issues store credit via virtual gift card every Friday. If we are closed on that Friday then we will issue it the next business day. 

 * Important* Once an item is "purchased" no refund will be issued, only store credit, even if  the item{item's) have not shipped -- . 

* Buyer is responsible to make sure sizing is correct before ordering - once ordered we may not be able to switch sizing.

*Invoiced items are held for 30 min. These are a fast flow items and cannot be held past that time. Please pay invoices immediately. 

 

 

Final Sale Items:

*The Vintage Deals Collections is a last chance reduced price collection. These items are FINAL SALE. 

*All Holiday items are FINAL SALE. 

*ALL FOOTWEAR ARE A FINAL SALE ITEM.

*All purchases (full or partial that was used from a previous return, are FINAL SALE. 

*Other FINAL SALE items include: seasonal, basic tanks, bralettes, bodysuits, swimwear, shoes, purses, purse straps, backpacks, bags, jewelry, belts, tumblers, hats, any/all accessories, custom orders etc. 

These are all FINAL SALE 

*We have the right here to refuse service.

Defective Items:

if you believe you received a defective item you must notify us thevintageemmie@gmail.com within 2 days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.

 * Buyer is responsible to make sure sizing is correct before ordering - once ordered we may not be able to switch sizing.

RETURNS POLICY:

* Clothing can be returned within 14 Days of receiving the item. 

(Example: if received on the 5th needs to be in the mail by the 19th)

* Item will only be accepted with tags on, non washed nor worn, if received & has been washed or worn it will not be accepted & returned at buyers cost.

-- Please contact thevintageemmie@gmail.com for returns. Please do not  message on Instagram or Facebook for returns. 

*Returned items are store credit only. The only exception is for damaged items. Those will be considered refundable if unable to exchange.  

* Items will not be accepted after the 14 days. 

*No Exchanges:

Most inventory goes fast, and items may not be in stock for exchanges. If you are wanting a different size please purchase as it will not be held. We also will not refund an initial purchases. It will be treated as a return. 

*BUYER IS RESPONSIBLE FOR ALL RETURN SHIPPING. WE ALSO HIGHLY RECOMMEND PAYING FOR INSURANCE.

 

*RESTOCKING FEES:

Shipping fees will not be added to the store credit on returned items. 

*DEFECTIVE ITEMS AND PACKAGE DISCREPANCIES: 

 

Shipping:

*Where is my package?
If your tracking says your package has been delivered, yet it's nowhere to be found please contact your local post office.
Also, be sure to check with reception or the office if you live in a building with multiple residents.
If your tracking is not updating for some reason, please contact your local post office. They can check on the status for you.
Be sure to check your order information to make sure you entered the correct shipping information.
* Once the item is dropped at USPS we are no longer responsible for it. We also cannot update you any further than what your tracking shows. 
*Who do you ship through?
We ship all orders through the United States Postal Service.
When your order is shipped, you will receive a tracking number to the e-mail provided.
You can track your package at www.usps.com
Terms
*The Vintage Emmie has the right to refuse service.
*The Vintage Emmie sells items in photos separately, no items are sold as a group
*The Vintage Emmie has the right to refuse orders.
*The Vintage Emmie respects privacy, no information will be given to a third party.
*The Vintage Emmie owns the rights to all photos on our website.
 
Thanks y'all and happy shopping :)